Dining Evaluations
- ·Mystery dining
- ·Menu & service analysis
- ·Guest experience scoring
- ·Operational recommendations
Confidential Evaluations
Our Services
Discreet venue evaluations conducted by trained hospitality professionals. Your team will not know we are present. Each engagement concludes with a full professional report, delivered privately.
How We Work
Discreet visits. Professional reports. Strict confidentiality.
01
We Visit Discreetly
Our evaluators arrive unannounced and experience your venue as any guest would.
02
Staff Are Unaware
Your team will not know we are present. Service is observed in its natural state.
03
Issues & Opportunities
We identify operational gaps, service inconsistencies, and meaningful refinements.
04
Private Report
A full professional report is delivered confidentially — only to your business.
Service Packages
Three disciplines. One confidential standard.
Hotel Evaluations
- ·Overnight stay audit
- ·Room & amenities inspection
- ·Staff interaction scoring
- ·Full guest-journey analysis
Cruise Ship Evaluations
- ·Cabin review
- ·Dining & entertainment scoring
- ·Service consistency
- ·Shore-excursion evaluation
Dining Evaluation
The Sojourn Table
A full professional review of a restaurant's dining experience.
Inclusions
- ·Mystery dining evaluation
- ·Service assessment
- ·Food quality review
- ·Ambiance scoring
- ·Hygiene observations
- ·Competitor positioning
$850 – $2,500 AUD
Hotel Evaluation
The Sojourn Stay
A comprehensive on-site hotel review covering all guest-facing touchpoints.
Inclusions
- ·Overnight stay
- ·Service audit
- ·Room inspection
- ·F&B review
- ·Amenities evaluation
- ·Staff professionalism
- ·Operational insights
$2,500 – $9,500 AUD
Cruise Evaluation
The Sojourn Voyage
A multi-day professional assessment of cruise ship hospitality standards.
Inclusions
- ·Cabin review
- ·Dining & beverage audit
- ·Entertainment
- ·Cleanliness & sanitation
- ·Service consistency
- ·Embarkation operations
- ·Port-day operations
$12,000 – $45,000 AUD
Operational Review
Brand & Experience Audit
A tailored operational review for venues seeking improvement.
Inclusions
- ·On-site assessment
- ·Brand alignment review
- ·Guest journey mapping
- ·Actionable recommendations
$3,500 – $15,000 AUD
Continuous Partnership
Annual Excellence Program
Quarterly or bi-annual evaluations with ongoing performance tracking, priority reporting, and partner badge renewal.
$9,500 – $65,000 AUD annually
Transparent Pricing
A clear breakdown for every engagement.
Indicative pricing in AUD. Final quotations are confirmed in writing after a brief consultation.
| Venue Type | Base Fee | Travel | Accommodation | Reporting | Total Estimate |
|---|---|---|---|---|---|
| Small Business Venue | $650 | $120 – $300 | — | $180 | $950 – $1,130 |
| Dining — The Sojourn Table | $850 – $1,800 | $150 – $450 | — | $250 | $1,250 – $2,500 |
| Hotels — The Sojourn Stay | $1,800 – $6,500 | $300 – $900 | Included (1–2 nights) | $400 | $2,500 – $9,500 |
| Cruise Ships — The Sojourn Voyage | $8,000 – $32,000 | $1,500 – $6,000 | Included (cabin) | $2,500 | $12,000 – $45,000 |
| Brand & Experience Audit | $2,800 – $11,500 | $200 – $1,200 | On request | $500 | $3,500 – $15,000 |
| Annual Excellence Program | From $7,500 / yr | Bundled | As scheduled | Included | $9,500 – $65,000 / yr |
A Note on Discretion
All evaluations are conducted with absolute discretion. Your team will not know we are present. Reports are delivered privately and only to the commissioning business — never published.
Price List
Transparent. Editorial. Refined.
| Service | Description | Price (AUD) |
|---|---|---|
| The Sojourn Table | Dining experience review | $850 – $2,500 |
| The Sojourn Stay | Comprehensive hotel evaluation | $2,500 – $9,500 |
| The Sojourn Voyage | Cruise ship hospitality assessment | $12,000 – $45,000 |
| Brand & Experience Audit | Operational review for refinement | $3,500 – $15,000 |
| Annual Excellence Program | Quarterly or bi-annual evaluations | $9,500 – $65,000 / yr |