Dining Evaluations
- ·Mystery dining
- ·Menu & service analysis
- ·Guest experience scoring
- ·Operational recommendations
Confidential Evaluations
Our Services
Discreet venue evaluations conducted by trained hospitality professionals. Your team will not know we are present. Each engagement concludes with a full professional report, delivered privately.
How We Work
Discreet visits. Professional reports. Strict confidentiality.
01
We Visit Discreetly
Our evaluators arrive unannounced and experience your venue as any guest would.
02
Staff Are Unaware
Your team will not know we are present. Service is observed in its natural state.
03
Issues & Opportunities
We identify operational gaps, service inconsistencies, and meaningful refinements.
04
Private Report
A full professional report is delivered confidentially — only to your business.
Service Packages
Three disciplines. One confidential standard.
Hotel Evaluations
- ·Overnight stay audit
- ·Room & amenities inspection
- ·Staff interaction scoring
- ·Full guest-journey analysis
Cruise Ship Evaluations
- ·Cabin review
- ·Dining & entertainment scoring
- ·Service consistency
- ·Shore-excursion evaluation
Dining Evaluation
The Sojourn Table
A full professional review of a restaurant's dining experience.
Inclusions
- ·Mystery dining evaluation
- ·Service assessment
- ·Food quality review
- ·Ambiance scoring
- ·Hygiene observations
- ·Competitor positioning
From $850 AUD
Dining costs are included in the evaluation fee.
Hotel Evaluation
The Sojourn Stay
A comprehensive on-site hotel review covering all guest-facing touchpoints.
Inclusions
- ·Overnight stay
- ·Service audit
- ·Room inspection
- ·F&B review
- ·Amenities evaluation
- ·Staff professionalism
- ·Operational insights
From $2,500 AUD
Hotel accommodation and dining are included in the evaluation fee.
Cruise Evaluation
The Sojourn Voyage
A multi-day professional assessment of cruise ship hospitality standards.
Inclusions
- ·Cabin review
- ·Dining & beverage audit
- ·Entertainment
- ·Cleanliness & sanitation
- ·Service consistency
- ·Embarkation operations
- ·Port-day operations
From $12,000 AUD
Cruise accommodation is supplied by the cruise operator. Evaluation fees cover all professional services and reporting.
Operational Review
Brand & Experience Audit
A tailored operational review for venues seeking improvement.
Inclusions
- ·On-site assessment
- ·Brand alignment review
- ·Guest journey mapping
- ·Actionable recommendations
From $3,500 AUD
Continuous Partnership
Annual Excellence Program
Quarterly or bi-annual evaluations with ongoing performance tracking, priority reporting, and partner badge renewal.
From $9,500 AUD annually
Begin the Conversation
Ready to refine your venue's hospitality experience.
Select your evaluation and preferred date to begin. All visits are conducted with complete discretion, and your report is delivered privately to your nominated contact.
Book Your Evaluation →